People have always wanted to work with a business that has a good reputation. And they have avoided or even shunned businesses with a bad reputation.
Once a business has a bad reputation (even undeserved), it is very difficult to dig out of that hole. I am sure you have seen businesses suffer because of poor product design (that fails) or because the delivery or service was terrible.
The best way to stop that from happening to you is to:
1. Never make a mistake
2. Encourage happy customers to tell their neighbors
3. And in this day and age, ask them to give you a good review.
It affects how Google sees your importance and where they decide to rank you in a search. Good reviews can really help you if your competition is not getting many reviews (or bad reviews). It can move you up with “the big boys”.
I have been helping people get reviews and better position in Google (and other search websites like Yahoo, Yelp, and Bing) for a long time.
And now I can help even more —
Watch this video to get a better explanation of Reputation and Review Management. And find out what we (You and I) can do about it.
If you don’t find your answers here, contact us.